No people skills, no customer relation skills no nothing. Won't go back. Anyway, if you'd like to borrow from our book of 40 home office ideas, or you're remodeling your kitchen by recreating any of our 100 kitchen remodeling ideas, you can always pick some of the furniture pieces from Big Lots' inventory of home office furniture and kitchen furniture. Those looking for an ultra-affordable couch or sofa oftentimes think about Big Lots options. The replacement was off of the used floor model and did not fit. I explained to her that, "It's not acceptable and I want my money back today." Speaking of "much more," Big Lots sells more than home/office furnishing items. Like all things you read on the Internet, understand there is no better judge than yourself. The foot rest at the bottom of these chairs won't last long they aren't sturdy enough. Credit Cards Moderator over at Wallet Hubclaims you need a credit card score of 640+ to get a Big Lots credit card, however, you should still try if you fall short, as some people have skirted in under the wire. No. If youre purchasing an item that costs $150 or more from Big Lots, you might want to spread out your payments over time. Get Directions. I don't know if they pocketed the $$ or was just incompetence. Thank you, you have successfully subscribed to our newsletter! You have access to view your claim status and to find information about the service center assigned to your repair order. We have an extensive, specialized portfolio of warranty and protection products across Auto, Consumer Products, and Specialty Equipment. Come on Big Lots you can do better than this!! I love it!!! Whether you should buy or not from Big Lots is entirely up to you and what you make out of the factors that most consumers consider when buying from the store. The petit size. I PLACED AN ONLINE ORDER. Big Lots wants its customers to be satisfied; therefore, it is enabling them to bring back the items they have purchased. It happened when going to pick up the item after purchasing online, the store did not have it. Please tell me this is not true. Not the quality I would expect from Boy Hill. I would not venture into the furniture aspect of Big Lot's.. I told them there was no need, I was tired of waiting for them and paid my own delivery team to have the couch returned. It was very confusing! Art listened to me when I was describing what I was looking for and he found it quick!! Be sure to pay attention to their furniture warranties, though. Companies can ask for reviews via automatic invitations. This happened on and off for 4 days. How do I know I can trust these reviews about Big Lots? I would also like to add that on Saturday morning before we had help, we received yet another cancelation message. by the time I got home they had fallen apart. We distribute direct to consumer and through partners, including large dealer and retailer networks, independent agents, financial institutions, and multi-national original equipment manufacturers (OEM). It is cheaper than other furniture stores. If you buy the products online, first, you can see your order email to Big Lots to see your order number, and then you can click Return Item to start the process. If you check the Big Lots website, you'll discover all of their shopping categories, including clothing, footwear, kitchen and dining, bed and bath, beauty and personal care, home storage, kids and baby, and a whole lot more. 31 mi to your search. This site's sole purpose is to help you make the decision faster and with more peace of mind. Dont. Whether youre shopping for furniture, electronics or another big-ticket item, here are ways to cover your next Big Lots purchase: Whether youre interested in Big Lots furniture financing or another large purchase, the store offers a branded credit card as an option to cover costs. My big lots customer service specialist was great and able to get my couches delivered to me. While it's true that Big Lots' furniture sources are reputable names like Lane, Simmons, Broyhill, and Stradford, it's noteworthy that Big Lots buys these pieces as overstock, defected, damaged, and so on. Our content is intended to be used for general information purposes only. ConsumerAffairs is not a government agency. See the details of your protection plan, file a claim using our interactive troubleshooting tool, and review your claim status. I would truly buy this again! Here are 8 tips for writing great reviews. The next day, they delivered the nightstand, and three sides of the bed. Similar to sofas and sectionals, Big Lots offers very affordable and budget-friendly recliner brands like Broyhill. I wanted the matching recliner. I was very pleased and excited to get such a great deal. I wish I had read these reviews before I purchased anything from Big Lots. Standard Delivery is FREE on orders over $59. There can also be a minimum $100 charge for smaller purchases. Register My Plan. While most don't have an issue with initial purchase or with lesser used items, there are some that complain about durability issues with commonly used products. The color was what I was looking for but the finish on the chairs is very poor. Unsubscribe at any time. The cons: Some issues reported about durability and assembly in some cases. WRONG. Product damages from accidents, stains, rips and tears are covered from day one. Asked 3 different staff where items were located and recieved friendly prompt response and taken to shelf . However, the cashiers harras you to sign up for a rewards card, so I'm taking my business elsewhere. There are some durability problems in mattress products. I found a piece that should have been used (on the floor) after they left. Mattress products have affordable prices with good quality. Sofas and sectionals have durability problems. The guy that owns this place must be a moron. If you discover that a Big Lots competitor is selling the same Big Lots furniture at a lower price, and the competitor has a physical store, Big Lots sell you the item at the other store's price. Otherwise, a service technician will do the same for you which will make you wonder if its really worth it when you see them spray protectant on your sofa. The pros: Affordable options, including some name-brand options. I bought a pool and after filling it up with water it came apart at the seam. We use intelligent software that helps us maintain the integrity of reviews. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Let's weigh the advantages of buying the store's furniture against the disadvantages of doing so, according to their customers. Its a nice heater that has a hmmm so its not clunky sounding. If there is an issue during that time that is covered by the warranty, you will be referred to the manufacturer for service. Progressive Leasing. Love the color and the style of the chairs, but there are several scuff marks on the corners and some of the assembly holes aren't pre-drilled, causing some of the material on the leg to split when screwed in (DID NOT USE power tool, regular, hand-twist screwdriver). Similarly, their category of recliners features rocker recliners, pushback recliners, power lift chairs, swivel gliders, and even snuggle-ups. Imagine a business facility or a home without furniture. The entertainment center doors are already chipped also. Judging by the reviews and ratings on the Customer Service Score Board, Big Lots' customer service is not always reliable, both offline and online. A secured loan is backed by collateral, such as your car, but could offer more favorable terms, including lower fees. Browse a variety of traditional and modern bedroom styles from a standard metal bedframe to a wooden bedroom set complete . The white wooden mantle with marble sides and herring bone brick work. That's ridiculous. I pulled up the online admanager and cashier refused to honor the sale. It's almost as if there are 'street rules' in play here. I was recently out shopping with a client at a furnishing store when the sales person offered an additional furniture protection plan. Well start sending you the news you need delivered straight to you. With most options coming in all-weather wicker varieties, customers mostly have good things to say about their purchases. You stop hearing it after a bit. What Big Lots customers mention again and again is the fun of walking the aisles while not knowing what they will find. Editorial Note: The content of this article is based on the author's opinions and recommendations alone. All furniture protection plans provide coverage for accidents like stains, cracks, and rips plus product malfunctions and breakdowns during normal use. (866) 244-5687. Business hours. I wouldn't buy these again but they serve a purpose. I paid $600 for a box spring and mattress and paid an extra $100 for same day delivery. How can a big business run a sale, then charge you full price? Tried several times, Screws are already coming off and chipping. HOLLY & MARTIN XAVIER CONSOLE TABLE $249.99. Progressive Leasing is available online or at select stores. Currently, Big Lots is all about taking, and not giving back. Visit Website. I immediately panicked and called my bank to shut off my card thinking someone was using my card. For careers, Investor relations and other Big Lots Information, Besides that, response to complaints takes a long time to be handled. One even tried to tell me that an attempt to deliver the item was made. I regret this purchase! Manage My Billing. Full Furniture with Mattresses, Furniture Leasing, Furniture Delivery, Fresh Dairy & Frozen Foods, SNAP/EBT. I would spend thousands over my lifetime. I bought $55.00 worth of toys. Do a quick search on Google and read reviews about the company. Watch out. If I could give 0 stars I would. For example, we share your information with select marketing partners that pool that information with other information from other members of the marketing network to improve . 4900 E Dublin Granville Rd. The dresser and footboard did not arrive and Big Lots doesn't have one. . boxes), Have a checking account and provide your account information, Provide personal information, such as your name, address and Social Security number, Set a goal for when you want to purchase the item, Automate monthly deposits or use an app that deposits money into savings for you, Put any windfalls, including monetary gifts, toward your savings goal. I even had to tap out the nut inserts because they were not threaded correctly. We require contact information to ensure our reviewers are real. Because of the brick in the background theres so much depth, its not just a black box. Will not be purchasing from them again. Purchased 4 chairs and Hayden Brown table. It looks just as beautiful turned off as turned on. I will not shop at Big Lots again and I am on hold now asking for a full refund. Well, it only now makes sense since Statista said the store's furniture department was responsible for $1.74 billion in sales out of the $6.2 billion net sales recorded by the company in 2018. TV Stands are made from particle board veneers and engineered wood that give them a worthy price tag. All Rights Reserved. These are big purchases for our family and we were planning on purchasing more! These choices will appear in your carts delivery options if available. So, if Big Lots happens to pique your interest out of the crowd of them, then this post is a must-read for you. Personal loans come with fixed interest rates and are repaid over a set period of time, usually 12 to 60 months or longer. Recap, I have a nightstand, a headboard, two side rails, no footboard, no dresser, no money and a Customer Service number that's useless. At which point I just told them to forget it, even with an extra discount it's not worth the run-around and I have no trust I'd actually get the order. I can't understand why they don't put in another order and send my recliner. They were marked 3.99. 1. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. For our customers, that means peace of mindknowing that their purchases are covered by a company that is going to be there, no matter what. HHGregg is no longer actively in business. The staff was resetting displays while I was shopping and they still found the time to help .This was a great store experience!! 14 mi to your search. A customer going by the name Crista M. said that they have furniture of excellent value and other great products. Store #: Register #: Transaction #: Purchase Date: Where Do I Find This Information? Furniture, Are Rugs, and Mattress Protector plan claims must be submitted within 30 days of accidental damage occurrence. Find out how we combat fake reviews. Visit your local Big Lots at 1050 W Argyle St in Jackson, MI to shop all the latest furniture, mattress & home decor products. Don't order anything from Big Lots that you need delivered. So Big Lots goes through a third party delivery service, which would be fine if they actually did their job. Learn how to file a claim and more. Next, you should consider their return policy, delivery time, acceptable credit card score, customer service quality, and special options. Their system is emailing subscribers tens of email with different titles, but in fact with very little window to fit into the requirements. Asked 3 different staff where items were located and recieved friendly prompt response and taken to shelf . Still waiting for the refund to go back into my account Not worth all the stress and getting the runaround from everyone in the company. This could be a good option if youve just moved and will need to finance multiple large purchases for your new home, for example. The cons: Some disappointing durability and long term comfort complaints in some cases. He put the box in the shopping cart since I couldnt do it due to hand surgery. Allstate 5-Year Indoor Furniture Accident Protection Plan ($100-$149.99) Plan starts on the date of purchase. And, not all products are offered this protection service . Similarly, their kitchen and dining sets go from $89.99 to $600 while their line of sofas and recliners feature pieces that cost between $199.99 and $1299.99. Shop Big Lots stores for smart deals on a great selection of brand name toys, furniture, mattresses, watches, and more, all at low closeout prices. It was eligible for same day shipping, which I would suspect to receive by Monday. Had to go into the store my item was there then I was told it hadn't processed even though I had the email. Protect your furniture from spills and debris the simple way with this stylish quilted protector. Every product in the Big Lots Store has a different guarantee, depending on the brand policy. On March 30th, they went on sale for $40 less. Always so nice to everyone and so very knowledgeable and helpful. Also, they offer Zeopedic, which is a mattress in a box brand that is sold exclusively at Big Lots. So now I am waiting for some support specialist to call me in the next few days to talk to me about getting my money back. Our . An unsecured loan is harder to qualify for but carries less risk to you; if you fall behind on payments, the lender has no collateral to seize. 5. Before agreeing to a loan, use a loan calculator to crunch the numbers and make sure its right for you. This company is completely horrific. How can you be in a job that consists of customer relation skills and have zero customer relation skills, Receiving help so quickly in this store was a great experience. The furniture counter person named Mary was very rude to me and my family! Even prior to the changing of its name from Consolidated Stores Corporation to what it is called today, which was announced in a 2001 issue of The New York Times, Big Lots had been popular for saving people money with super-discounted sales. She has disrespected our family and our hard earned money will go towards another furniture store! MY CARD WAS STILL CHARGED!!!! They are a home and budget-focused department store that offers furniture, mattresses, home decor, bed and bath products, and more, including electronics, bulk groceries and household essentials. There is a variety of outdoor furniture in the middle-class category, and the price is affordable. Big Lots ordering to pick up. Amazon. I could care less about them now. warranty. When you shop online, and pickup is the only option; you get multiple stores some as much as an hour away. 2528 David H Mcleod Blvd. THIS IS BULL!! I'm not worried about that happening with this wonderful sofa, that even comes with a warranty! NOW I HAVE TO WAIT 2 WEEKS TO GET MY MONEY BACK. Even Manufacturers Make Mistakes. Very stylish and sophisticated! It was a chair side table. LendingTree does not include all lenders, savings products, or loan options available in the marketplace. Went to store to purchase product that was on saleit did not ring sale price. I hope she stays with this company and continues to move up the Corp ladder. I ordered my couches and had trouble with their delivery. Duh! Data Source: Allstate Protection Plans Brand Interaction Study, February 2021. Not very comfortable. Chairs are cheaply made. They wouldn't let me exchange it because it had some pet hair on it. Ordered online got an email saying it was ready for pickup Called for curbside pickup they told me they didn't have it I ordered from a different loction I told them I have the email I then read off the address he told me he didn't know the stores address! Columbus, OH 43081-7651. Nope. Come on. View My Claims. The foot rest lever broke 3 weeks ago. They told me to go to my car and purchasefurious I went home. Go elsewhere. A personal line of credit is a revolving credit line that allows you to borrow money when you need it and pay it back with interest. It was very easy to put together as well! This Big Lots financing option requires no prior credit history to apply, but the company does perform a soft credit check with the three major credit bureaus. I'm passionate about furniture design and craftsmanship. Their furniture styles include industrial modern, traditional, contemporary, minimalist, retro, shabby chic, and everything in between. Disappointed in the company as a whole. Similarly, an expert over at Dwell explained 10 reasons why homeowners should take the process of home furnishing with seriousness. View My Claims. He was very nice and couldn't help us but was very sympathetic. 0% interest on purchases of $750 or more if you pay off your account in full within 12 months. Want Long Term Comfort? Some of them sell their products via resellers. The cons: Issues with durability reported. Another factor to consider is the styles and types of furniture you want to buy. Now I am trying to get my money back and Customer Support can't help. Youll have to file a claim and beg, plead, reason, scream, and rationalize with the claims representative into believing that you did not willingly punch a hole in your new upholstered couch. They do not take into account details and history of customer. visit: Live BIG and Save Lots with the Big Lots Credit Card. Your complete online service hub. The response was " oh let me call my boss " With his back turned .. he muffled I'll tell them . But if you're shopping for recliners, most of their pieces are from Laneand are up for grabs for $250, $799.99, and every price tag in between. Besides that, its outdoor furniture has a contemporary style. From IKEA, West Elm, and Walmart to Wayfair, The Home Depot, and more. Are you kidding me? NOTE FOR MATTRESSES: Mattress protection plans include a mattress protector that will be mailed to you and must be . I then called customer support and someone named Austin was trying to help me solve the issue by bringing me a new couch and picking up the old one as soon as possible. Furniture shopping is an oftentimes tedious and mundane task. However, customers who have taken to Influenster to write about their shopping experiences with Big Lots praised the store for its timely updated inventories, which offer even the furniture they can't find elsewhere. Do you know that Big Lots has 26 different inventories of furniture? The material is bundling due to the cushioned flattening out. Big Lots is way more than a home decor and furniture store. There is a complaint page for Big Lots shoppers I wish I had found it before I purchased a sectional and paid close to 3,000. for it. Took it back to the Vidalia Ga store and it was refused said you have to call customer service, which I did 3 times and still have never gotten a call back and I'm still out the price of a pool.