Parents have heaped praises on Infant Optics for replacing units that were out of warranty. 5.0 5.0. safety. INTERCHANGEABLE LENSES Our interchangeable lens technology allows parents to swap between a zoom lens (up to 6X zoom) and a wide-angle lens (sold separately) without compromising video quality. My camera came with a defect in picture module which was all in grain. I email again on 9/18/21, no callback. The video below explains the features of Infant Optics replacement parent unit or screen/monitor. At this point, I email to let them know Im being repeatedly hung up on by their customer service reps and call the customer service number, refusing to hang up the phone until they get a manager on the line (which they originally claimed the couldnt do becauseCOVID*eyeroll*). Its a standard 2.5 mm focal lens and an aperture of f/2.8. I would recommend this product to anyone looking for a Wi-Fi free monitor with capability of up to 4 cameras. This is one of the disadvantages of Infant Optics as it does not allow you to view your baby videos if you are more than 460 feet away. Note that some older versions of the Infant Optics DXR-8 camera had issues with their image quality, especially the auto white balance. And also, the screen quality is really excellent. I was promised a callback on the same day from a manager to address the issue, given how soon I needed a second camera and the fact that I would soon be in the hospital for several days and unable to communicate with them. . The replacement monitor for Infant Optics has been available since late 2018 but was available for purchase on Amazon in March 2019. You should, however, know that you can only get a replacement if your Infant Optics is still within the one-year warranty period. The camera on the Infant Optics DXR-8 offers infrared night vision so you clearly see your baby even in the dark or low light. : How do you console a crying baby? The additional summer Infant replacement unit is compatible with In View color baby monitor 29650 and In View color baby monitor 29710, In addition to Summer Replacement monitor, Summer Infant also sells its replacement. Delivery times may vary, especially during peak periods. If they are unable to give you the free battery, you can make the purchase on Amazon for just $6. You can also purchase one using the link above. Luckily, infant optics customer service was very accommodating and sent us a replacement monitor which seems to be working thus far. We've had no problems with that one since then. It needs a new design to stand out. The Infant optics claims that its the battery can last up to 10 hours. They would guide you on how to ship the product immediately and if it within their 1-year warranty, theyll replace the affected unit. The customer service team will guide you on how to claim the warranty. 110v-240v compatible. Trusted by over 1 million satisfied parents. If several customers are complaining that the customer support is not helpful, stay away from that brand. The secret? I am most happy with their customer service. The first ever baby monitor to offer Active Noise Reduction (ANR), the DXR-8 PRO features this cutting-edge technology to filter out background noises that are commonly heard on baby monitors as static noise, such as fans, air purifiers and noise machines. Date First Available. Free shipping for many products! The further away the WIFI devices are from the monitor, the less interference there is. In their manual, they have indicated that volume setting is the main cause of sound not being audible from the monitor of Infant Optics DXR 8. Resume: Infant Optics are oriented on processes, not on clients, which is a shame. Infant Optics Customer Service Contact: 1(800)-291-0195 and [email protected] Infant Optics' customer service support is excellent! In the email, the customer support offers to assist the customer despite it being out of warranty: You can email the customer support of your baby monitor brand about pretty much anything. The baby monitor uses a wireless 2.4 GHz FHSS signal that can reach up to 700 feet / 210 meters outside, but realistically 85 feet / 25 meters inside with up to four walls separating you from your baby. But were glad to report that this isnt the case with the Infant Optics DXR-8. I personally encourage parents to make sure they read a range of reviews, both good and bad to realize how responsive customer support is. Disappointingly, there is no pre-recorded lullabies available to play on the Infant Optics DXR-8. . When it launched, it came well ahead of its competitors in our tests. Alicia's writing has been featured in Scholastic, Brighter Higher Ed, Popsugar, AARP, and Yahoo News. The add-on cameras are sold separately (you can buy them here on Amazon). If youve read our tips on how to deal with Infant Optics Customer service, youll know that weve advised parents that an additional/replacement monitor was available. Disability Customer Support Clinic Customer Service Best Sellers Amazon Basics New Releases Prime Today's Deals Music Books Registry Fashion Amazon Home One Medical Gift Cards Pharmacy Toys & Games Sell Coupons Automotive Computers Find a Gift . Infant Optics DXR-8 Video Baby Monitor with Interchangeable Optical Lens. If you the signal is going in and out and you are within 10 to 20 ft. away, then it must be interference. It is relatively cheaper than the competitors above. There are so many monitors out there, so knowing exactly what you want from your monitor before you start looking will help you narrow it down. It also tells the temperature that the room is which is helpful. I felt like I'm always charging it. I hope youll find my guides and reviews helpful as you make your next purchase decision. You can adjust the volume and brightness of your display easily. Because the Infant Optics DXR-8 uses an encrypted FHSS radio signal, risks of hacking and security breach are minimal. Alicia tests products in the field with her daughter. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. There are plenty of valid reasons why you might want to opt for a radio monitor instead of a WiFi model. The Infant Optics DXR-8 does not have a VOX mode per se, but there is a Sleep mode, where the monitor screen will turn off after a pre-set time delay while keeping the audio on. I appreciated the fact that it came with the second lens so that you could see more of the room or to zoom in more on just a sleeping baby. Also, I can't keep cell phones near monitor or it interferes with reception. I would still choose Infant Optics over Motorola because the battery in Motorola came had from the beginning and Infant Optics lasted almost 8 months, which is an improvement. the shipping service selected, the seller's shipping history, and other factors. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. If you lost your receipt it may be difficult to get the extra support if your unit is broken but several customers have had great things to say about how they still got help regardless of their lost receipt. Find many great new & used options and get the best deals for Baby Monitor Mount Compatible with Infant Optics DXR-8 and DXR-8 PRO , 15.7 at the best online prices at eBay! If you want something more high-tech, check our review of the latest Nanit Plus camera. Yes. This is part of the reason Infant Optics has remained as the best-selling baby monitor for the third year, selling over 16,000 units monthly. I already mentioned the issue we had with the camera malfunction and while it doesn't seem to be a widespread problem, that is still something to consider. Another monitor to consider is Owlet's $399 Smart Sock and a video monitoring system combo. ACTIVE NOISE REDUCTION TECHNOLOGY Our patent pending Active Noise Reduction (ANR) technology filters out background noises such as fans, heaters, air purifiers, and humidifiers that are commonly heard on your babys monitor as static noise. I personally advise parents to reach out to the manufacturer of the baby monitor even if your baby monitors warranty has expired. I quickly realized that it was coming from the camera, so I turned it off immediately. If your baby monitor is out of warranty, you should still consider contacting Infant Optics as thousands of clients have indicated that they still got brand new units, despite the expiry of the warranty. This gives me peace of mind knowing that I don't have to keep looking at the monitor to make sure it's working. 4.6 out of 5 stars. BUY NOW Amazon.com. The Infant optics green light is the power-LED. You should adjust the volume setting as it may be too low. the shipping service selected, the seller's shipping history, and other factors. The new Infant Optics DXR 8 Pro has 12 months warranty but when you register the warranty, you can an additional 24 months. She was a teacher from 2012 through 2019 and has been writing professionally since 2016. It is 1(800)-291-0195 and the email is [email protected]. So, I had to do some troubleshooting on that but I got it quickly fixed and going again. There are several reasons why the screen of Infant Optics could become purple but a quick fix that has worked for several users is unplugging the cable and making sure it is plugged in securely. The image is crisp and clear, even at night. I also liked how you can see regular light and then night vision. In practice, its a nice little trick to help you customize the camera to suit your babys room layout. Note that the parent monitor also emits EMFs. In our tests, the DXR-8 indicated that the room was at 72.5 degrees Fahrenheit (22.5 Celsius), while a dedicated thermostat showed 74.3 degrees Fahrenheit (23.5 Celsius). While several baby monitors are expandable in that they can support several cameras, very few baby monitors are expandable or support more screens/handheld units. It has a clear picture with night vision and the temperature for the babies room. When placed at 3 foot / 1 meter from you, it will produce an average of 3.6 mG. No junk & high coverage lead lists. Product Details I contacted Infant Optics on 9/13/21, two days before a scheduled c-section for my second child on 9/15/21. No internet connection or apps required, means the video and audio signal transmits to only one monitor unit and no one can hack into your monitor. Another fix that has worked for some users is rebooting your Infant Optics to make the purple or pink screen go away. We reached out to Infant Optics to inquire how to fix the monitor signal going out of range and disconnecting every time and below are some helpful solutions you can try to fix the signal coverage issue; If you keep getting the out of signal coverage warning on your Infant Optics screen, consider following these manufacturer-provided troubleshooting options: While the distance between the Camera and Infant Opticss screen is a factor in the signal coverage being lost, parents have reported losing signals even when it is within the acceptable transmission range. seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will . Remote pan, tilt and zoom: In addition to the clear picture resolution both in daylight and night vision modes, there's also an indicator light on the side of the receiver that changes from green to orange to red as the volume in the baby's room increases. You can monitor the temperature in your babys room. Below is a snapshot of an email from a customer whose Infant Optics baby monitor was out of warranty. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. All Rights Reserved. (Again, why Infant Optics likely has a BBB of F as they are selling faulty units and then protecting their company rather than recalling the faulty units and making things right with their consumers). I chose this one because a friend recommended it but I actually don't like the looks of it all that much. Read more: The best baby monitors you can buy. Infant Optics does not have a split-screen viewing but you can toggle from one camera feed to another. (Opens in a new window) $41.39 (List Price $74.99) Nooie Wi-Fi 1080p Baby Monitor With Night Vision Motion. If the item details above arent accurate or complete, we want to know about it. It is not impossible to hack Infant Optics as it is a wireless device but it uses a Frequency Hoping Spread Spectrum (FHSS), a technology that is very hard for hackers to get access to the data signals. Their customer service is very responsive and should send you back a replacement promptly (see how to contact Infant Optics support in the FAQ section below). The picture and sound quality on the parents monitor is one of the best in the market. You can however still get a replacement if the warranty has expired. It comes with machine learning insights to help improve your babys sleep quality. I am Ashley Davis, a mom of three kids and the editor here at Motherhoodhq.com. If you want a monitor that offers both a WiFi connection and a radio connection, check our review of the Kodak Cherish C520. Dont quote me on this though. Unsubscribe at any time. I would also increase the range so I can take the dog out back to pee and still see baby. Compatible with Infant Optics with Micro-USD? See reviews below to learn more or submit your own review. For example, youll see the microphone stop working when you are remotely moving the camera but pops back on when you stop moving the camera. If you buy them, we get a small share of the revenue from the sale from our commerce partners. Original review: Oct. 6, 2018. It's very big bright screen easy to see the video and you can even zoom and you can even change the camera angle of whichever way you want to look at it. Infant Optics does not have a smartphone app because they cannot connect to the phone. I've contacted the customer service. Which baby monitor should you add to your baby reg. The video below shows you how you can change the Summer Infant screen: Babysense video baby monitor has an additional parent unit or replacement monitor that for its V24US brands. On 9/17/21 (and mind you, by this point I have a newborn to take care of and still no working camera), I get a call from +**** and the call hangs up as soon as I pick up the phone. I have been a parent since 2011 and have been doing full-time consulting as a baby sleep expert since 2019. I have been a parent since 2011 and have been doing full-time consulting as a baby sleep expert since 2019. Prospector. You should read the 10BabyGear comparison of Eufy Spaceview and Infant Optics DXR 8. Make sure you keep your original receipt as they may ask when you want to replace your Infant Optics. Lets start with the most obvious: the Infant Optics DXR-8 comes with interchangeable lenses. Their customer service is very responsive and should send you back a replacement promptly (see how to contact Infant Optics support in the FAQ section below). PRIVACY POLICY TERMS OF USE Home DXR-8 PRO DXR-8 About Press & Media Giving Back Loyalty Club Contact Support Online Store PRIVACY POLICY TERMS OF USE When I am not researching or testing the next baby gear hitting the market, youll find me teaching my toddlers a trick or two especially over the last few months with the lockdown. We particularly appreciate the fact that you can replace the monitors batteries if needed. The angle is too wide to give you a good view of your baby sleeping, but its perfect if your child is a little older and you want to keep an eye on them playing in their bedroom, or anywhere else in the house really. Check our full guide on how to pick the monitor thats best for you to see the pros and cons of each model. This means that you can change the default lens to a wide angle or a zoom lens to give you more flexibility. OPTICS - This includes SCOPES, RED DOT SIGHTS, SPOTTING SCOPES, BINOCULARS, and NIGHT VISION; . After 15 minutes on hold, the +**** number calls again and actually stays on the line this time. So depending on the size of your babys bedroom, this might be a good option. If these two suggestions do not work, you may want to contact Infant Optics support. Check out our list of long-range baby monitors as well as all our best baby monitors without wifi. It feels as if there were no designers helping to create the product. We value your privacy. Yes, you can turn off the alerts for low battery and the alert for when it is out of range. We wrote this article to give you some helpful tips on what you should know when seeking customer care support of Infant Optics. You can purchase syndication rights to this story here. The 2.4-GHz transmission provides a secure digital connection, so you dont have to worry about the loss of privacy. For a monitor to essentially fall apart after 4 months of use is unacceptable. Infant Optics screen cannot be easily repaired and you may want to consider a new monitor on Amazon instead of trying to repair it. Here are the full specs of the camera unit: Here are the specs for the monitor, or receiver, unit: It's easy to electronically move the camera via the receiver, which is the main reason I didn't go with theWillcare Video Baby Monitor and the Babysense Video Baby Monitor when I was researching options. We chose this brand because of the features it had for the price it has specifically video on our daughter's side. Large metal objects and objects that use Wi-Fi can interfere with the signal, and I've found that if I have my phone too close to the receiver, it can cause interference too. Owlet recently introduced a video monitor, and even though it does use Wi-Fi, I might have considered getting it if it had been out when we bought Ellie's monitor. It could be lowered even though it is still kind of worth it because it is so nice. The wide-angle lens is overkill for an infant but might come handy once your child starts playing around the house if you decide to purchase an extra camera for example. In summary, there are 36 months. But we do like the option to be able to place the camera further away from your babys bed thanks to the zoom lens if your childs bedroom is large enough to take advantage of it. The award winning DXR-8 PRO is the new standard for baby monitors as the most advanced non-Wi-Fi baby monitor on the market. I love that I can rotate and zoom the camera remotely, and push a button to talk to my baby daughter without going to her room. In other words, you are unable to stream videos to more than one parent unit with Eufy, a feature that Infant Optics DXR 8 now allows you to. The further you place the camera from your baby, the less EMF they will be exposed to. This leaves me with no way to keep an eye on my baby. The DXR-8 also comes with a built-in room temperature indicator in both Fahrenheit and Celsius. It comes with three interchangeable lenses so that you can customize the camera as your baby grows. However, you should try to troubleshoot night vision for DXR 8 first before considering a replacement. We know from experience that as parents, your time is valuable. If you get the signal going in and out continuously, there is a device that is interfering with Infant Optics signal. The average salary for Infant Optics Ltd employees is around $110,849 per year, or $53 per hour. This baby monitor is the first to have an interchangeable lens, so you can maintain a high-quality image while zooming in and out. Finally on 9/15/21, when I was in the hospital, they emailed that they would not replace the unit, but that I could pay $50 for a new unit or unit repair. Established in 2011 in San Francisco, C.A., Infant Optics is a brand that specializes in baby monitors. 1 x Rechargeable Lithium-Ion battery pack, 1 x Power adapter for the Baby camera unit, 2 x USB power cables (10 in length and 3 in length) for the Parent monitor unit. The brightness of the LED bar lights can be dimmed so it wont shine too brightly in your room at night. In 2019, Infant Optics DXR 8 introduced a replacement or additional baby monitor that you can buy to replace your broken Infant Optics screen/monitor. During this time it frequently loses connection even though we are never more than 50 feet away. Make sure the device that could potentially interfere is at a distance from either the baby unit or the display unit of Infant Optics. A link has directed you to this review. This feature is a parent favorite! IR/Night Vision: 8 IR LEDs, 1 Low light sensor, Operating Temperature: -10 C (+14 F) to +50 C (122 F), Power Adapter: Input 100-240VAC, 50/60Hz 150mA, Output: 5.9V, 1000mA, Horizontal Turning Angle: 135 both left and right, Battery: 1200mAH Li-ion 3.7V rechargeable battery, LCD Display: 3.5" TFT color display at 320 x 240 RGB colors, Power Adapter: Input: 100-240VAC, 50/60Hz 150mA, Output: 5.0V, 550mA. She spends countless hours researching companies and industries before writing buyers guides to make sure consumers have all the information they need to make smart, informed buying decisions. Infant Optics is a wholly-owned subsidiary of Genexus LLC. My experience is actually great. Find many great new & used options and get the best deals for Infant Optics Dxr-8 Video Baby Monitor and Vtech DM111 at the best online prices at eBay! $134.98 in stock. It is a really nice baby monitor. See details clearly even when the camera unit is placed far away from the crib. Your monitor will start beeping when its battery is almost spent. Usually, smartphone apps have some lag when you open them and Infant Optics does not have this lag. In our tests, we found that placing the camera at about 8.2 feet / 2.5 meters gives the best results. 1. Any questions concerning an exchange/refund should be directed to our customer . . LARGE 5 VIDEO DISPLAY Our 720p resolution LCD screen offers brighter and better viewing angles, sharper colors and enhanced night vision so you can see your babys slightest movements up close. Skip to content Baby Monitors DXR-8 PRO DXR-8 Accessories The video feed is bad quality so I dont understand the cost. Even though I didn't want a monitor that had an Internet connection in the first place, there are some really cool features that Wi-Fi-enabled monitors offer like being able to check in on the baby via an app when you're away at work. 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