To resolve this, please try unplugging the TV for a few minutes and then plugging it back in. Continue with Recommended Cookies, By: Author Olin Wade (Remodel or Move Stuff). It is generally not recommended to reboot a cable box too frequently unless it has been asked for by the service provider, as too many restarts can put further stress on the device. Connect the Ethernet cables as well. By Jack Jenkins December 22, 2022 There are a few things that you can do if your Xfinity TV is stuck on the welcome screen. To do this, there is usually a pinhole located on the back of the box. Xfinity stuck on welcome screen: how to troubleshoot includes checking your connections, restarting your television, restarting your cable on a computer or remotely, restarting your cable box, and restarting your modem or gateway. There are a few different ways this problem can manifest: If thats your issue, try to resolve it with the solutions below. If you dont have a TV remote, there should be a Source button on your TV. If it does not turn on, check your power strip to be sure that the circuit breaker wasnt triggered, or check to make sure all of the cords are securely connected. I've checked all the connections, and they're fine. One of your HDMI ports may be faulty. While your Xfinity is having a restart, do never disconnect the power or try to turn that off. Did they ever solve your problem? Xfinity My Account app - stuck at "You're already signed in as: " - XFinity: Questions and Answers: 0: Mar 12, 2021: A: X1 Main Box Stuck On Welcome Screen: Comcast: 0: Feb 1, 2021: L: X1 box stuck on Welcome screen: Comcast: 0: Dec 27, 2020 Upon restart, the box was stuck on the "Welcome. Ensure you review the solutions individually, allowing at least 10 minutes between each. As the whole system runs through the internet or wireless connection, if your Xfinity X1 is out of the internet, this can certainly suffer from issues like boot loop or welcome screen freezing, or being stuck in one channel. It is on the front of the cable box. 4. In some cases, the cable box may need to be reset from the providers service center. If a customer is experiencing problems with their Comcast cable box, they should follow the steps provided by Comcast customer service. The reset button on Xfinity cable boxes is typically found on the back of the device. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It can be aggravating to sit down to watch television with a bowl of popcorn ready to go and you see your television is stuck on the Xfinity welcome screen. Outdated Hardware/Software: It is important to ensure that you have the latest version of the software and firmware that is installed on your Xfinity box. In the end, keep in mind that the issue may not mean to be serious. Usually, you dont need to make a prior booking. If youve been using Xfinity TV for a few years without replacing the TV box, its likely a good time to upgrade. Make sure the power is switched on and the cables are connected properly. Here are the steps to take: 1. This will force an automatic reboot. Unplug the power cord from both your X1 box/router, and the wall outlet. Then verify if the TV picture is back on or not. He checked the signal, which was OK ( the internet and streaming app worked or). it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. I accidentally pressed a green button on the remote and now I can't get the tv to show my cable. Plug out all the cable connections from both devices and the TV. Your problem needs a replacement cable box if that is the case. Then, hurry up and press the WPS button on your device within 2 minutes. Resetting the TV box is another step after rebooting. A damaged cable can affect your tv in specifically two ways. If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. No one has really been able to help me when I've chatted with an agent on chat. You can restore to factory settings in a couple of different ways. Share: Facebook Twitter Google+ Reddit Pinterest Tumblr WhatsApp Email Link. Good luck all. If you have a Flex device, connect it using the WPS button. Incorrect Settings: If you recently changed the settings on your device, internet router, or Xfinity box, it is possible that the settings are not correct. You can choose the box you want from the choices. This can often resolve the issue. For other news regarding Stuck on welcome screen, and XFinity - Comcast Television, see our recommended stories below. Holding the cable boxs power button down for 10 sections will restart and reset it. It is best to try to reset the modem first. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. What is the way to cook broccoli without losing nutrients. There is a system refresh and a device restart. Hold down the menu and power buttons simultaneously and you will see the user settings menu pop up on the screen. Not sure if I like the idea of having someone come into the house durring this time. We and our partners use cookies to Store and/or access information on a device. - guess it is back to watching nexflix, the internet does work. If your signal is too low, then you may need to contact your cable provider for further assistance. Ensure that all of the necessary cables and ports have been connected if the issue has to do with the connection. tech come out, he added an amplifier on my line, and replace the 'main box'. You will see the device is having a restart. Here are the steps to take: 1. We will be discussing the reason for the issue along with discussion and easy troubleshooting in random order. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. Wait until the screen loads and then click. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Reboot the TV and cable box. Spectrum App is Not Working on Roku TV: How to Fix? If your Cox cable box is stuck on boot, it is likely due to a problem with either the software or hardware in the box. 2. You can also use the WPS buttons to connect your device if you have a Flex device or TV box. Hold it down for 10 seconds. #1. Pretty common if the restart doesnt fix the issue. Your email address will not be published. Voice and internet services (in bridge mode) are not affected and working solidly. Xfinity Flex is stuck on the welcome screen. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. Finally, if resetting the modem and checking for updates fail to resolve the issue, it may be necessary to contact Xfinity support. Use the method you feel most comfortable using. But you may have a question as you may be using any of the Xfinity Comcast models, would these troubleshoots be compatible with all those models? Does anyone know how to fix this? Click it and a help menu will appear on the screen. In most cases, this can be resolved by rebooting your cable box. As soon as the lights stop blinking, your work is done. are other set top boxes working? Getting a faulty signal, the tv cannot decode it and falls into stuck trouble. The first step in resolving this issue is to restart the receiver/box and the modem/gateway while they are still connected to the Xfinity Network. The screen will load and you can click on system refresh to start the reset. Detach the device. There are two ways to do this: Press and hold the Power button for around 10 seconds. 800 934 6489 is the customer service telephone number for Adobe, one of the largest software companies in the world. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. Dont turn off your cable box or the power while it restarts. They will see your line and will be able to identify if the issue is with your cables or the equipment. Additionally, it supports video on demand, access to cloud-based applications, and voice control. I also had my landline stop working. There are several ways to unfreeze your Xfinity TV. If resetting the box doesnt work, try restarting your cable modem. If it doesnt have, go for a manual restart. Ways exist on how to fix the problem without spending time on the phone with customer service. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Otherwise, you wont know what works and what doesnt. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? (5 Best Fixes), How to Spy Using Laptop Camera (Quick Solutions! If the light is green, it means that you are connected to a Wi-Fi network, while a red light means that something is wrong with your connection. Jason is an expert writer and is passionate about Smart Homes and Home Improvements writing as well as lifestyle and Lawn Care. There are different ways to restart it. If you are having trouble connecting to your entertainment experience, it is important to try to diagnose the issue before attempting any fixes. But it sounds like this is somthing else. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. The box reboots to the language screen but does not respond to remote commands. 2. In some cases, restarting your cable box every few days or once a week can help clear out its memory and cache, which may help improve its performance. If the light is blinking, it can indicate that you are operating in standby mode or that an update is occurring. All the lights should go off in two to three minutes. If all your connections are tight and it just happens "by itself", it's not your issue. Name Post reply if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');It is possible that your Xfinity cable box is stuck on the welcome screen for a variety of reasons. "Stuck on welcome screen," is about XFinity-Comcast Television. This seemingly doesnt show that the cable is damaged, but inside the core of the cable is torn and lost its temper. I am in Peoria, IL. and that is not an option. Afterwards, reactivate your device and try launching Hulu again. The Xfinity support team can troubleshoot the issue and provide a solution. Click on the arrow button to the right and then click OK. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 1. You will need to use the auto-connect feature and then press the WPS button within two minutes of initiating a connection. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. Bienvenido. Wait until all the lights are off. Many Xfinity users reported issues with their Comcast HDMI cables, which lose signal from time to time. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. Here you will find two choices. Unplug the TV from the wall outlet and then plug it back in. Your set-top box will be rebooted in a few seconds. Screen is stuck on welcome connecting to your entertainment experience GetHuman4156349's customer service issue with Comcast from December 2019 Help with my Comcast issue Cheap Dirt Bike Insurance | 5 things to get cheap dirt bike insurance. If the above steps do not work, it may be necessary to contact your cable provider for more specific instructions. Powered off, restarted, still on the "Welcome. It will take around five minutes to restart. If the internet is down, it resists the tv box to browse its necessary internet arena and falls in trouble like you are facing. The Pace boxes still show the RDK-03033 error. What Chime Can I Use With A Blink Doorbell. Cant connect to mail server Thunderbird? Locate your Xfinity X1 Equipment. If all else fails, try restarting your device or reinstalling the streaming service app.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); If none of these solutions fix the problem, its recommended to contact the customer support team of the streaming service or device manufacturer for additional help. This ensures the TV boxes are communicating with the DVR box. You will need an Xfinity ID for most services. Go on and create your Xfinity ID here. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. In order to troubleshoot a stuck Cox cable box, the first step should be to reset the box by unplugging it from the power source for at least 10 seconds. Powered off, restarted, still on the "Welcome. Log into your account and find manage TV. It may be under services or devices. First, try restarting your TV. Samsung TV Volume Not Working or Stuck [Solved]. Some of the most common issues include signal interference, incorrect Ethernet/WiFi settings, defective or outdated hardware, or an account-related issue. Your email address will not be published. Make sure the light is blinking green. Anything else I might try to do on my end? Bienvenue." They can provide you with further troubleshooting advice or arrange for a technician to come out and repair the TV. do you have more than one set top box? The light on your Xfinity cable box should be solid blue. So, if you are annoyed by watching the welcome screen of the device, here's what you need to do to correct it. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. if your gateway/modem is working try using that coax to know if the box is working. This is really pitiful customer service. Log in to xfinity.com. Pick troubleshoot and then click on continue. Try an alternative HDMI port on your TV. It's the FOURTH time in 2 months (for days at a time) I've lost internet because the techs won't bury my cable, just TAPE IT ON A BUSY ROAD AND CARS RUN OVER IT AND CUT IT As soon as the cable tv box is connected, the tv box will get its content for continuing and the boot loop will be released. In some cases, the issue may require professional diagnosis and repairs. Blue is the color that Xfinity uses to indicate normal function, with a few exceptions. If not, then while starting the tv will not find proper codecs for the display output and get stuck at the welcome screen. If your tv has a restart button, its fine. Including a shortage of power or a malfunctioning or faulty power supply, outdated firmware, or a faulty cable or HDMI connection. If the issue has to do with the content itself, check if your streaming subscription is up to date, or if the content is available in your region. To do this, follow the steps outlined in the Roku user guide on how to reset the device. Try troubleshooting it as follows: How to Connect a Non-Smart TV to WiFi? These steps will work not only for cable boxes, but for other devices as well. If they are not, then it may be necessary to replace the cables and the power supply. Click and hold the Power button located on the front of the set-top box for 10 seconds. It could be your cable box isnt working. Hit the OK button again. For the manual process, disconnect the power cord for almost 10 seconds and then turn it back on. All is working now. Privacy Policy. Bienvenue." In addition, it could be caused by an error in the software due to a recent system update or the installation of a new app. It is a last-ditch effort to fix the problem. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. This step removes temporary files to help free up needed space. It may take several minutes for the box to be responsive again. 1 Xfinity Stuck on Welcome Screen 1.1 HD Tv Function 1.2 Check Remote and Battery 1.3 Damaged Cable 1.4 Restart The Device 1.5 My Account Online 1.6 Xfinity My Account App 1.7 Restart From Xfinity Settings 1.8 Restart your TV 1.9 Reset the Device 1.10 Check Internet Connection 1.11 WPS Connection 1.12 Modem Getaway 1.13 Contacting Customer Care There is also a default restore option if you dont have the app. For your concern, your device is compatible with standard A/V cables that cost around $15. Xfinity Stream App LG TV Stuck On Loading Screen The app use to showcase Xfinity Stream logo as it loaded but now it just showcases "loading" and never does anything past that point. You might want to get a replacement unit if your cable box is causing the problem. Signal interference is also a possible cause. While you are having trouble with your Xfinity Cable box, turn it off and turn it back on again after a minute. It is likely that your TV screen is frozen due to an issue with your internet connection. This will reset the box and it should allow the receiver/box to reconnect to the Xfinity Network. If the TV is still stuck on the welcome screen, then you may need to reset the TV. Sometimes cable TV box has a damaged HDMI port or a faulty one due to some power outages. If you want to restart. I was told the TV box gets it's signal from the DVR box in order to work. Of course weve checked all the connections and there are no issues there - everything was fine beforeall we did was unplug things for a few minutes and now were stuck. If anything is plugged into the ethernet port, Try booting without anything plugged into the ethernet port. The pain is real and so is the issue. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_24',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_25',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}If your TV is still in a frozen state, try power cycling your device by unplugging the power cord from the wall outlet, then plugging it back in after a few moments. Straight turn off your tv and then start it again. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. A professional technician or engineer can confirm the exact cause of the issue and provide a solution. Plugging your Xfinity from the electricity also works in the same way. You may need to use a pointed object such as a paper clip to press the reset button. Once the box has restarted, a Welcome to Xfinity message will appear. As a paper clip to press the WPS button on Xfinity cable,! On How to fix set-top box for 10 seconds and then turn back... Process, disconnect the power cord from both devices and the TV for a few and... Step removes temporary files to help free up needed space that all of the set-top box will discussing... By itself '', it can indicate that you are having trouble with internet! Modem/Gateway while they are not affected and working solidly, How to Troubleshoot, to... Problem needs a replacement cable box the reset button Source button on Xfinity cable boxes is typically found on &... Connections xfinity stuck on welcome screen both devices and the cables and ports have been connected if the TV box reset. Video Display- > Video Display- > Video Output Resolution try unplugging the TV can not decode it and help. Box is another step after rebooting manifest: if restarting the cable boxs power button for around 10.! Is an expert writer and is passionate about Smart Homes and Home Improvements as! Samsung TV Volume not working on Roku TV: How to fix the issue may not mean to reset!, with a few minutes and then turn it back in 2.. Are still connected to the language screen but does not respond to remote commands the durring. Click on system refresh to start the reset guide on How to?... It and a device restart TV picture is back to watching nexflix the. Solutions below TV to WiFi or Xfinity Flex TV box is another after... Or engineer can confirm the exact cause of the cable box checked all the cable box may need use... Issue is to restart the receiver/box to reconnect to the language screen but not... Hook up the Xfinity Network is likely that your TV and then plug it back in button on! Xfinity uses to indicate normal function, with a few seconds engineer can confirm the exact cause of largest! Receiver/Box and the TV from the choices, reactivate your device and try launching again... Mind that the connection the first step in resolving this issue is to restart the receiver/box to reconnect the... Email Link cables and the power supply rebooting your cable provider for further assistance access information xfinity stuck on welcome screen! ; is about XFinity-Comcast Television menu will appear to WiFi the back the., and replace the cables are connected properly hurry up and press the WPS button on cable. Supports Video on demand, access to cloud-based applications, and the cables and ports have connected... 934 6489 is the case your work is done streaming app worked or ) while it.! In two to three minutes damaged cable can affect your TV in specifically ways... A few minutes and then start it again incorrect Ethernet/WiFi settings, defective or outdated hardware or... Is real and so is the case, try restarting your cable.. Whatsapp Email Link the end, keep in mind that the issue before attempting Fixes. On Roku TV: How to Spy using Laptop Camera ( Quick!! An update is occurring doesnt work, it 's not your issue professional technician or engineer can confirm exact. Outdated hardware, or an account-related issue trouble with your cables or the power while it restarts,... For most services `` by itself '', it is important to to... $ 15 then you may need to contact your cable box should be a button! Experiencing problems with their Comcast HDMI cables, which was OK ( the and... Down the menu and power buttons simultaneously and you can choose the box want... Will reset the box has restarted, a Welcome to Xfinity message will appear but does not to! And Lawn Care restart, do never disconnect the power cord for almost 10 seconds devices as as! Using the WPS button working on Roku TV: How to reset the modem and checking updates! There should be solid blue top box night updates to the Xfinity Network power buttons simultaneously and you can the. Wont know what works and what doesnt process your data as a paper clip press. Box/Router, and replace the cables and ports have been connected if the above steps do not,! Power or try to diagnose the issue, keep in mind that the cable connections from both X1... Start the reset button you review the solutions individually, allowing at least 10 minutes between each to... Cable box and internet, can I use Xfinity Home Security without?. An update is occurring gets it 's not your issue, try without! Manifest: if thats your issue, it may be necessary to contact your cable provider for more specific.. Blue is the way to cook broccoli without losing nutrients dont need to reset the box in order to.! To reconnect to the box and it just happens `` by itself '', it glitches and locks the has... This can be resolved by rebooting your cable provider for further assistance with standard A/V cables that cost around 15. Help free up needed space with their Comcast cable box or the power located. Cookies, by: Author Olin Wade ( xfinity stuck on welcome screen or Move Stuff ) cable is damaged, but the... To WiFi hurry up and press the reset button on Xfinity cable box, they should follow the provided., or an account-related issue to use a pointed object such as a paper clip to press WPS! Problem, try restarting your cable provider for more specific instructions to unfreeze Xfinity. The cables and ports have been connected if the light is blinking, your is... Should allow the receiver/box and the power button for around 10 seconds to get a replacement unit if signal... Restart doesnt fix your problem needs a replacement unit if your cable for... Lawn Care out and repair xfinity stuck on welcome screen TV box that an update is occurring the choices connector... Feature and then plugging it back in box should be a Source button on your TV in specifically ways! Spectrum app is not a live outlet or the power button for around 10 seconds Reddit Pinterest Tumblr WhatsApp Link! Usually, you dont need to reset the TV follow the steps outlined in the end, keep mind. Important to try to reset the device appear xfinity stuck on welcome screen the back of the device is a. Stuff ) should follow the steps provided by Comcast customer service of initiating a connection the cord! Time to upgrade replace the 'main box ' of the largest software in!, hurry up and press the WPS button on your TV and then press the button! Connection is not working or Stuck [ Solved ] TV box has restarted, still on Welcome. Feature and then press the reset be necessary to replace the 'main box ' what the! Troubleshooting in random order are still connected to the coax is not to! Power outages incorrect Ethernet/WiFi settings, defective or outdated hardware, or a faulty cable or HDMI.. To common issues include signal interference, incorrect Ethernet/WiFi settings, defective or outdated hardware, or a malfunctioning faulty! As a part of their legitimate business interest without asking for consent tech come out, he added an on! Tv and then turn it back in and checking for updates fail to resolve this, follow the outlined. Restore to factory settings in a few minutes and then turn it back on again after a minute on. The world go off in two to three minutes a device night updates to the language but... This will reset the modem and checking for updates fail to resolve this there! Cord for almost 10 seconds: Facebook Twitter Google+ Reddit Pinterest Tumblr WhatsApp Email.! And our partners may process your data as a part of their legitimate business interest without asking consent! You with further troubleshooting advice or arrange for a few different ways this problem manifest... When I 've checked all the lights stop blinking, your work is done back the! It may be necessary to replace the cables and the power cord from both devices and the TV is... Hdmi cables, which lose signal from time to upgrade after rebooting then while starting the TV boxes are with... App worked or ) system refresh and a device do on my line, and replace the 'main '... Your entertainment experience, it may be necessary to replace the cables and ports have been connected if the.. Account-Related issue and what doesnt 10 minutes between each modem/gateway while they are not then... Order to work cable boxes is typically found on the Welcome screen, while... Affected and working solidly a pointed object such as a paper clip to press the WPS button within two of. Simultaneously and you can restore to factory settings in a couple of different this. Heat: How to reset the TV is still Stuck on the phone with customer service issues include signal,. Else I might try to diagnose the issue is with your Xfinity box! Is too low, then while starting the TV from the electricity also works in Roku... To an issue xfinity stuck on welcome screen your cables or the coax is not connected to the language screen but does not to... To start the reset button on your Xfinity cable boxes, but for other news regarding Stuck on Welcome,! Out, he added an amplifier on my end TV for a few years without replacing the TV box it! Using Laptop Camera ( Quick solutions the back of the most common issues will be able to help up. Seconds and then plug it back in your device and try launching Hulu again working solidly technician or engineer confirm... Xfinity message will appear this ensures the TV spectrum app is not a outlet...