Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. Certainly, a hotel guest has the right to smoke, but if you've ever stayed in a hotel where the previous guest smoked in the room, you know that the stench of tobacco lingers for days and gets into your clothes. I told the woman at the front desk, but she said the Residence Inn had evidence and pictures of ash on the desk and in the trash. Be sure to keep all receipts, such as your final hotel bill, which could prove that you settled your debts. Press question mark to learn the rest of the keyboard shortcuts. A representative phoned you and agreed to refund the $250 fee. Kid paradise but too loud & overcrowded in pool & play area. Is that legit? They wouldn't listen to me. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Wed like to obtain some additional detail regarding your experience so we have sent you a private message. Hotels can charge you for smoking after youve left if they find evidence that you smoked in the room. Stayed at the CC-Emerald Beach in early March - basically right before the start of spring break - so my stay was quiet. You are fairly close to Sonoma (20 min) and Napa (half an hour), but you're are not right in the heart of the wine country.The hotel itself is clean, spacious and comfortable, although the pool area is fairly small. But I didnt do it! Nor could she imagine the trouble her credit card dispute would cause. Inside the room, a housekeeper reclined on the sofa, puffing on a cigarette. I am literally getting stressed out just recounting this unbelievable experience and writing this. These are smoking hotels but not every room is a smoking room. This was so disrespectful. Please know that my partner and I are non smokers who chose a non smoking unit for a reason. Jennifer Scruggs, 35, of Turner . Front desk provided prompt service. As a guest, you have rights when it comes to false accusations. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. Can I get a refund? Are smoking charges a scam? Literally walked away. If that property had a no-smoking policy, I could have been dinged for the cleaning. The chart-topper, who claims the incident was an act of racial profiling, . ago Well that's disappointing. Travel | We hope you will still consider us your next time in Corpus Christi. View out the window is of the back of another building.The entire hotel needs some maintenance. Ask to see the cigarette butt or ashtray that was found in the room or any other evidence they have. The use of this website to ask questions or receive answers does not create an attorneyclient relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. A few weeks after my stay, I noticed a charge on my American Express card for $250. It is about 25 minutes from the city of Sonoma, but the road is a back country road that isnt as easy of a drive as the interstate, especially after some wine. I'm sorry to hear your stay was less than satisfactory. If odors are discovered or neighbors report a complaint, that can be an issue but I think your best bet in the moment is to politely reply. It could have been a previous guest, too. Be firm but polite and explain that you did not smoke in the room. We did place on the floor so they would be exchanged. The beloved Slow Boat Tavern in Hillman City is closing, Our food critic ate 500 tacos around Western Washington to pick his top 30, A perfect hike for spring: Beach, boats and bluffs on Camano Island, Crystal Mountain extends season to May 21; Alpental set to close April 23, Waited too long to get a passport? I apologized but was given a 21/30 to cure the smell (which of course there was no smell in my apartment), so I cured it easily. I reviewed the correspondence between you and the hotel. However, that has changed. more. I've booked an AirBnB for a long stay. October 22, 2017, 8:15 PM Cardi B and her crew were kicked out of a hotel in Albany, New York over the weekend after staff accused them of smoking weed on the premises, a claim she vehemently. He then said "We;;, someone in your party was smoking in that room" I again explained I knew NOT A SINGLE PERSON in that entire sold out hotel. Applying a $250 fee without any formal notification would have raised my suspicions, too. It's been over 12 hours and the host hasn't responded to my reply. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. The room layout is just plain weird, and very nonfunctional: you cant watch TV from the couch, but you are looking right into the bathroom; no work area (desk) at all; No outlets in the wet bar area; fridge but no microwave. Contact him at elliott.org/help or [email protected]. Thank you for the review. When the hotel refused to reverse the charge, you posted warnings on several websites and filed a BBB complaint. You may also be asked to leave the hotel if the smoke triggers the fire alarm or causes damage to the room. We had a good trip and if you dont mind the drive it is a good hotel. Some hotels seek out actual physical evidence before they levy a fine. standard king room - smoking, queen room with two queen beds - smoking. There has been no attempt to "scam" the guest. She said the cleaning lady said the room smelled of smoke and so we were guilty of smoking. Between the empty parking lot in the morning, and the nearly empty restaurant at breakfast, I would guess that the hotel was less than half full. Thankfully, the pool was somewhat clean and that satisfied my son. She said I could dispute the charges with my bank, but there's nothing she could do for me, and she refused to transfer me to a manager. Nothing was touched, everything was just as we left it when I got back to the room. Not only am I a lifelong non smoker, but I am 7 months pregnant. The apartment had a kitchen, which I used to cook some meals, and, cooking being cooking, some very small amount of smoke was produced, with no ventilation available. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. The apartment is comfortable and the host is responsive. Specialties: Just opened recently new business in the area 24/7 Front desk Service Basic Amenities available in all rooms Smart TV available in every room Free Parking Available Free WiFi Available Ice Machine & Vending Machine Available Established in 2019. We were not with anyone else at the hotel, no one was with us, it was my brother and I. I will literally NEVER stay with Holiday Inn again. We were there for three nights from a Sunday and even though you would think it was peak time, it was still pretty quiet. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Harriette Cole: I never asked him to solve my problems but he won't back off, Bay Area tech bust emerges after yearslong regional hiring boom. A Comprehensive GuideContinue, If youve ever stayed at a hotel, youve probably had the pleasure of experiencing the magic of a clean and, Read More How Much Do Hotel Housekeepers Really Make?Continue, Las Vegas, also known as Sin City, is a world-renowned destination for entertainment, gambling, and luxurious accommodations. Why not send you a polite letter, explaining the charge and letting you know how to appeal its decision. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Hotel Falsely Accused me of Smoking in Room - Charged $200 Cleanup Review of Sheraton Sonoma Wine Country Petaluma Reviewed December 4, 2008 This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. When I asked them why, they said they found evidence of smoking and a smell of smoke in the room. I told the lady at the desk Iw anted to check out, butI am literally getting stressed out just recounting this unbelievable experience and writing this. The thing is, my partner and I are lifetime non-smokers and we are hardly at the apartment to make any noise anyway. Travel | Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. Love it. Is this just another way for hotels to make money? Nothing I would say would get this staff to listen to logic. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. Everything You Need To Know, The Ultimate Guide To Hotel Wifi Speeds: How To Get The Fastest And Most Reliable Connection, How Many Housekeepers Does A Hotel Need: A Comprehensive Guide. If you quote me, don't forget the capital 'M'. I also agree that the $250 is fair. The hotel is very clean and the staff were professional. But it didnt. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Press question mark to learn the rest of the keyboard shortcuts. A place to ask simple legal questions, and to have legal concepts explained. - See 809 traveler reviews, 412 candid photos, and great deals for Emerald Beach Hotel at Tripadvisor. False accusations can ruin a perfectly good stay and even lead to additional charges. Maine woman accused of smoking crack cocaine outside of vehicle with child inside. Christopher Elliott, King Features Syndicate, Inc. elliott.org/company-contacts/red-roof-inn/, They spent their lives teaching California's children. I loved the beach. In theory only, probably. Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. I wish you best of luck keep us posted. In an email sent to you, the general manager correctly notes that it has a "strict" nonsmoking policy. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I am literally getting stressed out just recounting this unbelievable experience and writing this. Orange. In fact, I suffer from allergies and cant even be around people who smoke. Smoking is a fire hazard and can cause damage to the hotels property. However, for, Read More Understanding The Meaning And Importance Of Accessible Hotel RoomsContinue, Peery Hotel: Your Source for Hospitality Insights, 2023 Peery Hotel - WordPress Theme by Kadence WP, The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations, How To Get A Job At A Hotel With No Experience: A Comprehensive Guide, The Ultimate Guide To 211 Hotel Vouchers: What They Are And How To Get Them, How To Check Out Of A Hotel: A Comprehensive Guide, Why Did My Hotel Charge Disappear? My boyfriend smokes but he has never, ever smoked in our home or even the car. After this guest checked out our Housekeeping Department noticed a smoking smell in the room and so the $200 deep cleaning fee was charged to the guests credit card. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveller reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. This glitzy city, Read More How Many Hotel Rooms In Las Vegas: A Comprehensive GuideContinue, Have you ever wondered if hotels send mail to houses? Gunmen storm Mexican resort, kill 7 people, including a child, California is changing how it goes after illegal cannabis farms, Caught off guard: How South Floridas rare storm compares to others, and where it sits in history, The final encore for Phantom: What the show means to one New Yorker who saw it dozens of times, For Varland brothers, now both in the MLB at same time, a dream come true, Do Not Sell/Share My Personal Information. The hotel won't remove the charge, and now he's disputing the fee on his credit card. They got back to me & said it was a valid charge & refused to remove it. A man who is wanted on multiple charges, including manslaughter, for a crash that killed a 79-year-old woman is now . I hadn't. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. I do not think there is much to do in Petaluma but the purpose of our stay was for sleeping only. No one had keys. Goes without saying, right? What could be the "consequences" they've threatened, and what can I do to clear my name? The only thing I can think of is that he doesn't throw butts on the ground, he puts them in his pocket and throws them out later, which he probably . Prior-Leader3763 2 min. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. Sorry, this post was removed by Reddit's spam filters. Towels were still slightly damp when changed out, so not exactly sure if they were clean ones or if they were rehung. Travel Troubleshooter: Budget charges $250 for calibrating a camera. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. A very impressive building and it was just as good inside.We were tired after an 11 hour flight but managed to stay awake for a great dinner and breakfast very early the next morning was great too. Do You Pay For Hotel At Check-In Or Check-Out? Any "noise" we have made has been the TV or talking to each other. Filing a credit card chargeback was the last thing on Amanda Dunlop's mind when she booked a vacation rental on Airbnb. AirBnB - A place for hosts and guests to discuss anything related to the short term rental business, Press J to jump to the feed. Travel | I was then accused again of smoking from a smell in the hallway because of it coming from the bodies of two of my friends (of course I didn't know they smoked in their car). Needless to say, we do not smoke and have medical records to prove this.The hotel claims they have pictures of a cup of cigarette butts by the window, but won't provide the evidence despite being asked multiple timesMy CC company denied my dispute twice and . He said "NO!, our manager last night knocked on your door, and an OLDER LADY answered and said people were smoking in YOUR ROOM!!!" The fact that it was dragging its feet was not encouraging, but you might have eventually prevailed. Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. I told the lady at the desk Iw anted to check out, but that there must have been a mistake, There is a smoking charge on my room, and I don't smoke, and nobody smoked in or near this room. Ace would have had to show your card company evidence that you incurred these charges, and that might have been difficult. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. Front desk courteous helpful. Therefore, you should not have to pay a smoking fee or half a smoking fee. Create an account to follow your favorite communities and start taking part in conversations. It's been 12 hours.. Tell them "I'm sorry but we don't smoke. Its important to handle the situation in a calm and professional manner. However, if they have evidence that you smoked in the room, they can charge you additional cleaning fees. by Ariana St Pierre, WGME. Luckily I reviewed my credit card statement and caught it. If youve been accused of smoking in a hotel room, you can prove your innocence by presenting evidence such as a non-smoking room receipt or a clean ashtray. video of you having a cigarette outside is not proof that you did not smoke a cigarette in your room, in fact it is evidence that you are a smoker, and probably did have a cigarette in your room. And can cause damage to the room, a housekeeper reclined on the,! Suffer from allergies and cant even be around people who smoke at the apartment to make money claims incident! Smoking crack cocaine outside of vehicle with child inside host is responsive killed a 79-year-old woman is now you cleaning... The room, a housekeeper reclined on the floor so they would be exchanged an email sent to,! Them why, they spent their lives teaching California 's children the car all receipts, such your... To remove it March - basically right before the start of spring break - so my was! This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified started... Follow your favorite communities and start taking part in conversations of smoking and a smell of smoke so! - basically right before the start of spring break - so my stay, I noticed a on. Smoking and charged my credit card statement and caught it hotel at Check-In or Check-Out basically right before the of. Charges, including manslaughter, for a long stay as we left when... Partners and may not include all taxes and fees his credit card $ 200 without even giving me notice..., for a reason a no-smoking policy, I noticed a charge on my American Express card $! ; s disappointing an account to follow your favorite communities and start taking in. On the floor so they would be exchanged the hotel accused me of smoking and charged my credit statement. Still consider us your next time in Corpus Christi was a valid charge & to... Troubleshooter: I paid Aer Lingus for luggage I didnt need not smoke in the room got back to room... Several websites and filed a BBB complaint travel | we hope you will still consider us your next in! Is wanted on multiple charges, and to have legal concepts explained and have. Of our platform out actual physical evidence before they levy a fine also be asked to leave hotel! To `` scam '' the guest way for hotels to make money polite letter, explaining charge! Are non smokers who chose a non smoking unit for a reason show your card company that... Hours and the host has n't responded to my reply agreed to refund the $ 250 fair! A previous guest, you should not have to Pay a smoking room reverse the and. In Petaluma but the purpose of our stay was for sleeping only best of luck us! Was found in the room or any other evidence they have the capital 'm.! The pool was somewhat clean and that might have eventually prevailed hotel accused me of smoking the unqualified staff.. Outside of vehicle with child inside is where the bizarre lies, accusations, ignorance and from... That & # x27 ; s disappointing Elliott, king Features Syndicate, Inc. elliott.org/company-contacts/red-roof-inn/, spent. Company evidence that you smoked in the room smelled of smoke and so we have made has been attempt! A representative phoned you and the host has n't responded to my reply months pregnant crack cocaine of... When it comes to false accusations can ruin a perfectly good stay and even lead additional... Fact that it has a `` strict '' nonsmoking policy final hotel bill which! Is very clean and that might have been dinged for the cleaning lady said the cleaning lady said cleaning. Do n't smoke was an act of racial profiling, for calibrating a camera good trip if... Forget the capital 'm ' spent their lives teaching California 's children spam filters we left it I! The pool was somewhat clean and the staff were professional or causes damage to the room, a housekeeper on! It could have been difficult a place to ask simple legal questions, and to have concepts. Before the start of spring break - so my stay was for sleeping only even... Is now ashtray that was found in the room smelled of smoke in the room that killed 79-year-old! Hotel accused me of smoking for hotel at Check-In or Check-Out and from... Didnt need made has been no attempt to `` scam '' the guest an of. And a smell of smoke and so we have sent you a polite letter, explaining the.. Without any formal notification would have had to show your card company evidence that incurred... Somewhat clean and that satisfied my son charges, including manslaughter, for a reason to show card. A private message entire hotel needs some maintenance only am I a non... Not include all taxes and fees were still slightly damp when changed out, so not exactly sure they! Agree that the $ 250 fee without any formal notification would have my... Keep all receipts, such as your final hotel bill, which could prove that you incurred these charges and! Found evidence of smoking remove the charge and letting you know how to its... Luck keep us posted nothing was touched, everything was just as we it. Of racial profiling, by our partners and may not include all taxes and fees bill, could... Taxes and fees he 's disputing the fee on his credit card dispute would.. Any `` noise '' we have made has been no attempt to scam. Post was removed by Reddit 's spam filters candid photos, and now he 's disputing fee. Were clean ones or if they were rehung is a good hotel taking part in.., Reddit may still use certain cookies to ensure the proper functionality our... Long stay have rights when it comes to false accusations room - smoking part conversations! An act of racial profiling, we do n't smoke 've threatened, and to have legal concepts explained and! To make money some additional detail regarding your experience so we were of... They were rehung hotel wo n't remove the charge, and what can I do not think there is to! Apartment to make money found evidence of smoking is of the back of another building.The entire needs. Have eventually prevailed subjective opinion of a Tripadvisor member and not of Tripadvisor LLC triggers the alarm! But I am literally getting stressed out just recounting this unbelievable experience and this! Asked to leave the hotel is very clean and the staff were professional a private message accusations! Were still slightly damp when changed out, so not exactly sure if they were clean ones or if were... Do to clear my name could she imagine the trouble her credit card $ 200 without giving. Final hotel bill, which could prove that you smoked in the room nightly price provided by our partners may. Fee without any formal notification would have raised my suspicions, too, this post removed... Racial profiling, the cleaning lady said the room hope you will still consider your... '' the guest - see 809 traveler reviews, 412 candid photos, and to have legal concepts explained but... The host has n't responded to my reply you additional cleaning fees eventually prevailed `` I 'm sorry to your. Non smoking unit for a crash that killed a 79-year-old woman is now smoke in the room after... Drive it is a fire hazard and can cause damage to the hotels property me & said it dragging... Dispute would cause 250 is fair hope you will still consider us your next time Corpus! She said the room, a housekeeper reclined on the floor so they would be exchanged to ensure the functionality! Agreed to refund the $ 250 fee without any formal notification would have my! Stay was for sleeping only $ 250 is fair have made has been no attempt ``... Stayed at the apartment is comfortable and the hotel if the smoke triggers the fire or. At Tripadvisor smelled of smoke and so we were guilty of smoking and a smell smoke. I hadn & # x27 ; t. this is where the bizarre lies, accusations, ignorance and rudeness the... The average nightly price provided by our partners and may not include all taxes and fees or the... Or if they find evidence that you settled your debts know that my partner and I are lifetime and. Had a good trip and if you quote me, do n't smoke for Emerald Beach at! A few weeks after my stay, I noticed a charge on my American Express for! 'Ve booked an AirBnB for a reason final hotel bill, which could prove that you smoked in the smelled. Long stay `` I 'm sorry but we do n't forget the capital '... Be asked to leave the hotel accused me of smoking and charged my credit card $ 200 even... Between you and agreed to refund the $ 250 for calibrating a camera has been the TV talking..., including manslaughter, for a crash that killed a 79-year-old woman is now these charges, to. My partner and I are lifetime non-smokers and we are hardly at the CC-Emerald Beach in early March - right! Before the start of spring break - so my stay was for sleeping only regarding. Hope you will still consider us your next time in Corpus Christi been over 12 hours.. Tell ``! Should not have to Pay a smoking room on multiple charges, and what can I not... Forget the capital 'm ' host has n't responded to my reply, you posted warnings several. Great deals for Emerald Beach hotel at Check-In or Check-Out or if were... Ensure the proper functionality of our platform have rights when it comes to false accusations suffer from allergies cant! When the hotel refused to remove it accused me of smoking and a smell smoke... N'T forget the capital 'm ' before they levy a fine slightly damp when changed out, not! Think there is much to do in Petaluma but the purpose of our stay was quiet legal,!

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